Pre-sale Inquiry

▪ What is your Refund Policy?  

▪ Can I exchange it for the right product if I purchased a wrong one by mistake?  

▪ Can I cancel my order after I paid for it?  

▪ How can I know whether the order is completed successfully?  

▪ Why I haven't received the refund yet?  

▪ When can I get my money back after the refund request is approved?  

▪ How can I get a tax refund?  

▪ How to buy our products with a bank card/credit card  

▪ Why was I charged twice for the same order?  

▪ What payment methods can I choose from?  

▪ When will my credit card be charged?