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iSkysoft » Support » Sales FAQs » How can I know whether the order is completed successfully?

How can I know whether the order is completed successfully?

Last Revised: 2013-11-11 10:16:46

Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: SWREG, RegNow or PayPal. After this e-mail, you will receive a registration e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam.

You can go to the following links to confirm whether your order is successful or not:

SWREG: https://www.cardquery.com/app/support/customer/order/search/not_received_keycode
RegNow: https://www.regnow.com/cs/orderStatus

If your order is successful, but you have not received the registration e-mail after 12 hours, you can try to retrieve the registration code information from our support center:http://support.iskysoft.com/. If it still failed, please contact our support team.

Note: To get prompt and specific support, please provide the Order Number and the email you used to place your order or attach the confirmation e-mail from payment platform in your first e-mail. This will help us locate your order soon.

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