Technical FAQs

▪ Why is my device screen in black after using the program?  

▪ Can it support to recover from encrypted iTunes backup files?  

▪ Why iTunes should be closed when using program?  

▪ Is iSkysoft Audio Recorder for Mac legal?  

▪ How to continue recording after clicking the "Pause" button of local/online music player or "Stop" button of the program?  

▪ Useful tips to record audio on Mac  

▪ How does the program search the music tag of music files?  

▪ Why cannot I connect and sync device with iTunes after losing the data?  

▪ What situations are supported to recover the data?  

▪ How to exit Device Scanning Mode (Restart device to normal)?  

▪ Why do I always get "Analyze failed" error?  

▪ Why these recovered emoticons cannot be previewed with other browser?  

▪ How to fix "Runtime error"?  

▪ What are the System Requirements for iSkysoft iPhone Data Recovery?  

▪ How to enter Device Scanning Mode with the application?