Login to view your order detail and manage your support ticket.

Email:
Password:
 

Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» Why do I always get "Analyze failed" error?

Why do I always get "Analyze failed" error?

Last Revised: 2013-11-15 11:00:57

FAQ for the following product:

Please check as following first,
1. If the device is locked by the LockScreen password, please unlock it first.
2. Please make sure that you installed the latest version iTunes and reinstall it to have a try. Because any exception occurs in iTunes, it will impact the success rate of Analyze Devices.
3. If your iTunes backup files has been encrypted, please remove the password of iTunes backup file to have try.

And then please refer to following to have a try,

1. Please check your USB connection is well connected or not.

2. Please restart your iPhone and computer.

3. Please change another computer to have a try if you have.

4. Please disconnect all other USB connections.

5. Please close anti-virus software if you have.

If the case still occurs with several trying, you could contact our support team to solve the case.

Kindly note:
For iOS 7,
If it's your first time to connect your device with the computer, please click Trust when the page below appeared on your device.

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.


You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers