Contact Support Team
Ask a question via the online form for more help.
Please check as following first,
1. If the device is locked by the LockScreen password, please unlock it first.
2. Please make sure that you installed the latest version iTunes and reinstall it to have a try. Because any exception occurs in iTunes, it will impact the success rate of Analyze Devices.
3. If your iTunes backup files has been encrypted, please remove the password of iTunes backup file to have try.
And then please refer to following to have a try,
1. Please check your USB connection is well connected or not.
2. Please restart your iPhone and computer.
3. Please change another computer to have a try if you have.
4. Please disconnect all other USB connections.
5. Please close anti-virus software if you have.
If the case still occurs with several trying, you could contact our support team to solve the case.
Kindly note:
For iOS 7,
If it's your first time to connect your device with the computer, please click Trust when the page below appeared on your device.
Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.
Ask a question via the online form for more help.
Tweet us @iSkysoft to get support through Twitter.