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iSkysoft » Support » Sales FAQs » How can I get an instant reply?

How can I get an instant reply?

Last Revised: 2013-04-08 14:37:21

 You're able to get instant reply in mainly two ways below:
1. Live Chat
On top of our website, you will find the Live Chat link easily. Click it to start to chat with our support team for more information before you place an order.
Note: Live Chat is specifically for pre-sale inquiry. If you face a technical problem, use the following methods to get a prompt response.
2. Email
  • Online form. You're able to submit your question and feedback via online form. Our support team will get back to you within 48 hours. Via online form, it's possible to get a reply faster than sending Email to our customer service team.
  • Complaint center. If you have any complaint, feel free to use this link to submit your complaints. You'll get a reply within 24 hours during every working day (Mon-Fri, 9am to 6pm GMT+8).
Note: We don't offer telephone support currently due to the time difference between you and us.
For your information, there are mainly two reasons if you cannot get a reply in time.
a. Your mail filter blocks our e-mail.
b. Our mail system may also regard your e-mail as spam.
Tips: When you're sending e-mail to us, it's a good idea to put the product name or order number in the subject and describe your questions with as many details as possible in the content. We'll forward your e-mail to the right person who is in charge of the product, and he or she will send you a prompt reply. If you encounter a technical problem, please attach a screenshot or include the log file. This may help us provide a solution in a short time.
From then on, you just need to reply to the e-mail we sent you to contact us. There's no need to change the subject. We'll receive your e-mail properly and reply to you as soon as possible.

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