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iSkysoft » Support » Technical FAQs» Why does the program take so long to scan deleted data on my phone?

Why does the program take so long to scan deleted data on my phone?

Last Revised: 2017-03-14 19:23:22

FAQ for the following product:

Sometimes iSkysoft Toolbox for Android scans so long for deleted data on the android device. How to speed it up? You can follow the directions below to make it work faster:

Step 1
Please shut down all anti-virus programs, and other Android apps in case they interfere with one another. Our programs are 100% safe and secure and will test all download files for virus by Norton and McAfee to guarantee security all the time.

* Tip: How to disable antivirus software? *

(It should be noted that the instructions below are for temporarily disabling an antivirus program, not uninstalling antivirus and other programs in Windows.)

1. Open Action Center by clicking the Start button Picture of the Start button, clicking Control Panel, and then, under System and Security, clicking Review your computer's status.

2. Click the arrow button Picture of the arrow button next to Security to expand the section.
    If Windows can detect your antivirus software, it's listed under Virus protection.

3. If the software is on, check the Help that came with the software for information on disabling it.

Windows doesn't detect all antivirus software, and some antivirus software doesn't report its status to Windows. If your antivirus software isn't displayed in Action Center and you're not sure how to find it, try any of the following:

1) Type the name of the software or the publisher in the search box on the Start menu.

2) Look for your antivirus program's icon in the notification area of the task bar.

Step 2
Close and restart the software. Please click on "Next" button after the device is recognized successfully. The program will ask you to select file types you want to recover, such as photos, video, messages, contacts, etc. It is "Select All" by default on this page, but you can check some file type that you need to recover from your phone to save time.

Step 3:

If none of the above helps, please send us a feedback with the log file about this issue, you can open the feedback window by clicking on the upper right corner of the program.

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