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iSkysoft » Support » Technical FAQs» Why do I lose sound after completing a conversion?

Why do I lose sound after completing a conversion?

Last Revised: 2017-07-13 16:44:24

FAQ for the following product:

 Generally this issue will appear after you convert a DRM protected file, as a virtual sound card has to be setup while converting this format. Once the conversion is complete, the computer should automatically switch back to the default sound card on your computer. If the computer fails to do so, then you will lose sound and have to manually reset the sound card. The following steps will help you do this.

1. Close the software.
2. Check the default playback device for your computer.

For Vista or Win7:
Right click the small speaker icon on the main toolbar in the bottom right corner of the desktop, then click Playback Devices. Right click (right mouse button) the real sound card and choose Set as Default Device. 

For Windows XP: 
Click Start>Control Panel Sound and Audio Devices Audio Option and click the drop-down arrow to select the default physical device.

If this still doesn’t solve the sound problem, contact us and include the log folder. To find the log folder follow these steps.
1. Right click (right mouse button) the shortcut of the software, and select Properties>Find Target or Open File Location to find the path of the software installation.
2. Find a folder named “log” and send all the files in the folder to use when you contact us so that we can expedite the situation for you

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