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» Support » Technical FAQs» What to do if Toolbox can't recognize my device?

What to do if Toolbox can't recognize my device?

Last Revised: 2017-03-23 10:46:27

FAQ for the following product:

> iSkysoft Toolbox (Mac) - iOS Full Suite

1. Please make sure computer can see your phone after you connect the device.

2. Make sure your device is not screen-locked.

3. Restart your device and see if Toolbox can see your device.

4. Try to use another USB cable/hub to connect.

5. If you have another computer, please try Toolbox on that computer.

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