Login to view your order detail and manage your support ticket.


Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» What to do if the software faield to erase the data?

What to do if the software faield to erase the data?

Last Revised: 2015-06-04 11:24:59

FAQ for the following product:

For iOS device, you can follow the tips below to resolve it :

Firstly, please make sure you have closed all Apps on your phone while running this product, no applications updating either.

Secondly, please follow the step by step guidance below.

1) Please connect the device to your computer and open iTunes.
2) Select iPhone/iPad/iPod icon to enter the page of your device.

3) Click the Back Up Now button to back up your device.

4) After the backup, click the Restore Backup... button to restore your device.

For Android device, firstly, please make sure your device is connected and you have received the notification and confirmed it.

Secondly, follow the guide below to ocntinue the erase process.
1) Guarantee you have not use other programs like iPhone data recovery during the process.
2) Go to Settings > Back and reset on your device and click the Factory data reset option.

3) Restart your device and then enter the delete to complete the process.

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.

You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers