What to do if the software faield to erase the data?

For iOS device, you can follow the tips below to resolve it :

Firstly, please make sure you have closed all Apps on your phone while running this product, no applications updating either. 

Secondly, please follow the step by step guidance below.

1) Please connect the device to your computer and open iTunes.
2) Select iPhone/iPad/iPod icon to enter the page of your device.


3) Click the Back Up Now button to back up your device.


4) After the backup, click the Restore Backup... button to restore your device.


For Android device, firstly, please make sure your device is connected and you have received the notification and confirmed it.


Secondly, follow the guide below to ocntinue the erase process.
1) Guarantee you have not use other programs like iPhone data recovery during the process.
2) Go to Settings > Back and reset on your device and click the Factory data reset option.


3) Restart your device and then enter the delete to complete the process.