What can I do if the program does not open normally?

If the program can't be opened or started as normal, please follow the directions below to fix it:

Step 1
Please uninstall the current Toolbox in your computer, and install the latest version by clicking the following link:
http://download.iskysoft.com/cbs_down/android-data-recovery_full1899.exe 


Step 2
If it's the same issue, please send us a feedback with the log file about this issue, you can open the feedback window by clicking on the upper right corner of the program.