Login to view your order detail and manage your support ticket.


Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» General error

How do I fix “General error”, “iTunes Player Error”, or “iTunes not installed” message?

Last Revised: 2017-07-13 16:44:24

FAQ for the following product:

To convert a DRM M4V file from iTunes, our software will open iTunes automatically and play the DRM file and then record the playback to remove the protection. If you end up with a “General error” message and iTunes fails to open, follow the steps below to solve this issue.

1). Ensure that you have the latest version of iTunes from the link below:

2). Click Store>Authorize This Computer to authorize the file on your computer.


3). Make sure that you set iTunes to play the video in a separate window first. Start playing the chosen file, and right click (right mouse button) on the video, and choose Play Video in Separate Window


4. Restart the conversion with the new settings.

To troubleshot,please reproduce this issue with our product and send us the zip log files for further analysis.

1. Right click (right mouse button) the shortcut of the software, and select Properties Find Target or Open File Location to find the path of the software installation.
2. Find a folder named “log” and send all the files in the folder to use when you contact us so that we can expedite the situation for you.

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.

You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers