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iSkysoft » Support » Technical FAQs» fix Authorization Timeout

What can I do if iSkysoft iMedia Converter Deluxe says “Authorization Timeout” or “Authorization Error”?

Last Revised: 2017-07-13 16:44:24

FAQ for the following product:

 iSkysoft iMedia Converter Deluxe only supports converting authorized DRM files. If you get an “Authorization Timeout” or “Authorization Error” it generally means that the authorization for the file has expired. The following suggestions will allow you to update your authorization certificate.

For WMA/WMV files:
1. Download and install the latest version of Windows Media Player from the following link: http://windows.microsoft.com/en-US/windows/downloads/windows-media-player 
2. Play the WMA/WMV file in Windows Media Player and you will get a Media Usage Rights Acquisition window like shown below which will help you update the authorization for that file.


Note: If Windows Media Player is unable to access the sites for updating your authorization, contact the original purchase sites support team for further assistance.

For M4V/M4A/M4B/M4P files:
1. Download and install the latest version of iTunes from the following link: http://www.apple.com/itunes/download/
2. Once you have installed iTunes, click on Store Authorize This Computer and then it will re-authorize your files on that computer. Next make sure that the files play properly in iTunes before trying to convert them again.

For AA/AAX files:
1. Download the latest versions of both iTunes and Audible Manager from the following links:
iTunes: http://www.apple.com/itunes/download/
Audible Manager: http://www.audible.co.uk/aduk/site/software/index.jsp

2. Check to verify that the files play properly in iTunes and Audible Manager first before trying to convert them again.

If after using the above suggestions and the files do play properly in their respective players, try logging into the computer with a different account (Administrator or Guest) and attempt the conversion again.

After you have tried other user accounts, and you are still getting errors, we would request that you contact us and include the log files and a detailed description of what you were working on.

To find your log files:
1. Right click (right mouse button) the Wondershare Video Converter Ultimate icon on your desktop, and choose Properties Find Target, or Open File Location to view the installation path.
2. Find the folder named “Log” and submit the contents of that folder to us for review.

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