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iSkysoft » Support » Technical FAQs» Why there is no message attachment in the recovered files?

Why there is no message attachment in the recovered files?

Last Revised: 2013-05-02 16:49:26

FAQ for the following product:

Please make sure that the format of your message attachment can be supported. Now Dr. Fone can support the following formats of message attachment:
M4A, MOV, JPG, PNG, BMP, vCard

If the formats of your attachments are supported and still can not be found, the following reasons maybe cause the data losing.
Recover from iOS Device:
1. The data has been deleted for a long time and has been overwritten by other data.

2. The data was deleted recently, but it has been overwritten by new operations or new data added in the device.
You can try Recover from iTunes Backup File if you have synced your device and there are available backup files.
Recover from iTunes Backup File:
1.If you deleted the data recently, please try Recover from iOS Device.
2. For all iOS devices, please check whether there is a backup for your Message Attachement, if yes, please scan another iTunes backup file for the device instead.

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