Login to view your order detail and manage your support ticket.


Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» Failed to download online video even though there's a Download button

Failed to download online video even though there's a Download button

Last Revised: 2013-03-25 17:31:27

FAQ for the following product:

Free Video Downloader for Mac can only download YouTube video for free. To download video from other sites like Vimeo, VEVO, Dailymotion, Break, VideoBash, FunnyOrDie, Veoh, Metacafe, LiveLeak, StupidVideos, TED, ABC, Comedycentral, Hulu, MTV, CBS, BBC, VH1, ESPN, BlipTV, The NY Times, Adult sites, etc., you have to upgrade to the paid version called iTube Studio for Mac. 

So if you're using the free version but visiting video sites other than YouTube, you'll be failed to download video even though there is a Download button.

If you can't download video from YouTube with Free Video Downloader for Mac, contact us with the video link and tell us what's the version of Free Video Downloader for Mac and your Mac OS. 

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.

You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers