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» Support » Technical FAQs» What to do if iTransfer recognizes my external devices like mouse/keyboard/USB stick as my device?

What to do if iTransfer recognizes my external devices like mouse/keyboard/USB stick as my device?

Last Revised: 2016-09-09 11:09:11

FAQ for the following product:

> iTransfer for Windows

If you find a device appearing in iTransfer which is not your phone, it may your other connected external device. Follow the steps below to make it not appear again.
1. On the left side of the program, choose the wrong device.
2. On the bottom of the Home tab, click on Report wrong device.
3. On the pop up window, click Yes. And it won't appear again.

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