What do I do if my iPod Classic/Nano/Shuffle fails to connect in iTransfer?

To ensure that your device connects properly with the software, it is recommended to double check the following items.
1. Make sure that your device will connect properly with iTunes, and then click on the Summary of the device. Once you are there, check the Enable disk use and Manually manage music and videos options.


2. Reconnect your device to the computer via the USB cable included, and you will then get a Connected notice on your device which will mean that you have connected successfully. If you do not get that notice, re-connect the device again until you see it.

If you are having no problems connecting to iTunes, yet still having difficulty with iTransfer, click I need direct assistance button to contact us and supply us the steps that you have used to connect, as well as the log file so we can review and get you setup.