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What to do if the application fails to copy DVD?Last Revised: 2013-08-30 15:31:10
FAQ for the following product:
If you're facing problems to copy DVD with our application, first try this method: After clicking Start Copy button, choose ISO File in Burn To option. This way, your DVD movie will be saved to your computer in an ISO image file.
Next, you can burn the ISO image file to a new blank DVD disc with Disk Utility - a built-tin ISO burning application on Mac. Here is how: locate the ISO file in "Finder”, right click it and choose "Burn ISO to" option. Then insert a blank disc to starting burning ISO to DVD disc.
If the above method doesn't work, test more DVDs to see whether this happens on some special DVDs or all DVDs. If it only happens on some special DVDs, contact us with the DVD details included, like title, region code, and the purchasing link from Amazon.
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