Login to view your order detail and manage your support ticket.


Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» How to play videos in full screen

How to play videos in full screen

Last Revised: 2013-04-23 20:12:41

Whether a video plays in full screen or not depends on the aspect ratio and resolution of the file you want to convert, the output settings you choose and the aspect ratio/resolution of your device. To play videos in full screen, do the following: 

1) If the aspect ratio of the source video is exactly what you want, load the video to our program, click the Advanced button. In the pop-up window, choose the output format from Profile > Common Video and set the resolution as Keep Original. Also set Edit > Video Edit > Crop > Zoom as Keep Original.

2) If the original aspect ratio is not what you want, choose the needed resolution in the Advanced window and set Edit > Video Edit > Crop > Zoom as Full Screen.

Next, click the Convert button at bottom to convert the video with the specified settings. When finished, click Open Output to preview the converted video. 

Note: If there is a black bar appearing on top of the video, you need to crop the video first through Edit > Video Edit > Crop feature. In the resulting window, drag the dash border on the preview window to crop the video as you want.

If this doesn't work, contact us with details: 
1. A screenshot of the settings in the Video Edit > Crop window.
2. A screenshot of the settings in the Advanced window.
3. A screenshot of File > File Information.
To save a screenshot, just press PRINTSCREEN in the keyboard and then click Start>All Programs>Accessories>Paint to open the program. Press CTRL+V to paste the screenshot and save to an image file, e.g. JPG. 

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.

You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers