Login to view your order detail and manage your support ticket.


Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» How to fix “General error”?

How to fix “General error”?

Last Revised: 2012-12-28 09:52:02

FAQ for the following product:

When converting DRM files, the program will open iTunes, Windows Media Player or QuickTime in a separate window, play the DRM file and record the file playback to remove the protection. The program will display “General error” if it fails to open the players.

Please uninstall the program from Control Panel and reinstall the program before the following steps. After installation, please right-click the shortcut for the program, and choose to run the program as Administrator if you are using Windows 7 or Vista.
For M4V file

Download iTunes from the link below for reinstallation and make sure the files play well on iTunes. Please also click Store>Authorize This Computer to authorize the file on the computer.

In case the above way doesn't work, please contact us with all files in the log folder in the installation path for analysis.

 (1) Right-click the shortcut of the program, and select Properties>Find Target or Open File Location to open the installation path.

(2) Find a folder named "log" and send all the files in the folder to me.

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.

You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers