Login to view your order detail and manage your support ticket.

Email:
Password:
 

Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» How to avoid the unsync issue

What can I do when the video and audio is out of sync during editing?

Last Revised: 2018-01-19 21:22:27

FAQ for the following product:

According to your description, we assume it is caused by the lack of the decoding efficiency. Regardless of what editing you made, such as split a video, to show you the prompt result in the preview window, our program has to render it first. But if too many or too big files are loaded and use up all system RAM, since the timeline engine is not efficient enough, so the non-synced problem occurred.

 

You can pre-render the video to make the editing more smooth, here is the guidance.

https://filmora.wondershare.com/guide/editing-video.html#render

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.


You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers