Login to view your order detail and manage your support ticket.


Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» fail to load file

Why does the program fail to load files?

Last Revised: 2013-08-28 17:37:28

FAQ for the following product:

The program will fail to load files because of unsupported format, special file codec or complicated file name/path. Please use the way below to fix it.

For non-protected files and DRM files

1. Make sure that the file format is supported.

2. Make sure that the files play well on the computer, and save them to a local disc with simple file name, like C:usertest.mp4.

If this doesn't work, please contact us with a copy of one file you use for analysis.

For DVDs

1. Right-click My Computer on the desktop, select Manage->Device Manager->DVD/CD-ROM drives to find the DVD drive and right-click the drive to update it.
2. Make sure that the DVD plays well on the computer and has only two folders in it, VIDEO_TS( with VOB, IFO and BUP files in it only) and AUDIO_TS.

If this doesn't work, please contact us with the link for one DVD you use on www.amazon.com.

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.

You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers