Login to view your order detail and manage your support ticket.


Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» Why does it say the file does not exist when I open my previous project?

Why does it say the file does not exist when I open my previous project?

Last Revised: 2013-08-28 17:37:00

FAQ for the following product:

The reason is that the source files (photos/audios/videos) are deleted, renamed or moved to another place on your computer. This situation may also be caused by the removal of your external devices where the source photos/audio/video files have been saved and you need to re-connect your external devices well and open the project again.

When you see the message, the product will remind you which file in which path cannot be opened; you can double check whether that file has been changed.

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.

You May Be Interested in These Items
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers