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What should I do when the Phone is not being recognized when connected via USB to the computer?

Last Revised: 2016-06-07 10:55:52

FAQ for the following product:

If the phone is already connected to the computer but does not show up in the program, try the following trouble-shooting steps.

1. Try using another USB cable or port.
2. Try selecting another USB connection mode on your phone. (Example: Charge Only/ MTP Mode/ Send Images) For Sony and LG devices, select Send images (PTP) mode).

Note: If your USB debugging mode is grey, unplug your phone firstly and you will able to turn it on. Then re-connect your phone.

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