Login to view your order detail and manage your support ticket.


Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» What should I do if I fail to import AVCHD file?

What should I do if I fail to import AVCHD file?

Last Revised: 2018-01-12 17:12:25

FAQ for the following product:

AVCHD, produced by Sony and Panasonic, is a file-based format for the digital recording of high-definition video. Camcorders save recorded video and other files like thumbnail, clip information, playlist, etc in a folder structure. Usually, the AVCHD video file has extension of .mts or .m2ts, and saved in /PRIVATE/AVCHD/BDMV/STREAM folder.

So you just need to right click the AVCHD file, choose show in folder, open the .BDMV folder, then open the STREAM folder, you are able to drag the .mts or .m2ts file to Filmora.

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.

You May Be Interested in These Items
Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers