Ask a question via the online form for more help.
What can I do if fail to download the video?Last Revised: 2016-12-29 16:32:00
1. Ensure you can play it on your browser.
2. Ensure you have a stable internet connection.
3. Ensure the website you are downloading is supported by the program.
If all is fine, you can close your anti-virus program temporary if you are using any and try again. If you still fail to, click the Feedback button on the top right corner of the program to contact us. Please provide the detailed video URL so we can test to find out the reason.
- ▪ Can't find your question?
- Ask a question via online form >>