Login to view your order detail and manage your support ticket.

Email:
Password:
 

Tips: If you have bought an iSkysoft Product, your account info is enclosed in the email.

iSkysoft » Support » Technical FAQs» How do I verify that my phones driver has been installed correctly, and how do I fix it if it’s not installed?

How do I verify that my phones driver has been installed correctly, and how do I fix it if it’s not installed?

Last Revised: 2016-08-12 16:10:00

FAQ for the following product:

Generally, Windows would help to install the USB driver for your device automatically when you connect it the first time until it has been installed successfully.

To verify that the driver was successfully installed, right click (right mouse button) My computer (Windows XP) or Computer (Windows 7/Windows 8), This PC(Windows 10) and select Manage > Task Manager.



If you don’t see any driver installed as in the screenshot above, remove your device from the computer and reconnect it again. It’s recommended to try a different USB port, or USB cable. Windows will attempt to install the driver for you again.

If you have a yellow exclamation mark beside the device, refer to the link below to get an up to date driver.
http://developer.android.com/tools/extras/oem-usb.html

If in the Device Manager your driver looks similar to the image above, then you have successfully installed the driver for your device.

Is this information helpful?

Yes No

Related FAQ

Staff Assistance:

Can't find your answer in Quick Assistance? Let our customer service Expert help you. Contact us via Twitter (24 hours online) before you buy, and ask your question via Online Form about technical questions.

Contact Support

Contact Support Team

Ask a question via the online form for more help.

Twitter Support

Twitter Support

Tweet us @iSkysoft to get support through Twitter.


Related Articles & Tips
Secured Shopping Secured Shopping
Customer Service Customer Service
15 Days Money Back 30 Days Money Back
Satisfied Customers Satisfied Customers